Here at Empire Hostings we offer a wide variety of support options. We have listed them below with details.
Ticket System - This is the most widely used and probably the fastest way to obtain support for serious issues. When you create a ticket please ensure that you select the correct department and be honest with the priority of the problem.
Support Forum - Our brand new support forum. This would be a great place to come to discuss problems you may be having with that stubborn project just for example. You can obtain any level of support here. Its also a great place to come meet our other customers and have some fun and friendly discussions. The great thing about support forums is the ability to get help and ideas from the community rather than just getting help from us on a specific problem.
Knowledgebase - If your new or even have experience this will benefit anyone. There are 100+ topics that can help you learn more about what hosting is and what you can do with it. A few examples are articles dealing with setting up email accounts, using your cpanel, and more advanced things like parking domains or using forwarders.